Booking:
The number of persons occupying a property must not exceed the maximum occupancy level stated in our offer without prior consent of our office. We reserve the right to terminate occupancy of the property without notice or refund in the case of a breach of this condition.

Payment:
The agreement becomes definitively the moment half of the hiring sum has been added on the account of the landlord at the latest within three weeks after the date of the contract. The contract expires if the advance payment has not been added on the account of the landlord within three weeks after accepting the contract. The remaining sum (this is half of the hiring sum, plus damage surety) must at the latest four weeks for the actual hiring date starts being added on the account of the landlord.

Cancellations and amendments
Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday. Annulment is not possible and does not dismiss tenant of the payment obligation.

Damage Sureties:
We ask for a Damage Surety deposit prior to the commencement of each holiday. This is returnable to the hirer less the cost of making good any damage or loss to the property or for excessive cleaning found necessary following the period of occupation. The amount of such deposit if required is shown on the contract. This amount is payable directly to the landlord and will be repaid within ten days of the end of the holiday. The deposit is returned if no damage as been reported, it will be kept until the damage has been verified and we will confirm then if any change is due to you or, if the damage is greater than the deposit we will notify you of the balance required fir the damage. PLEASE NOTE that Euro 100 will be kept from the deposit should the apartment be returned not in good conditions and any items or appliances in the kitchen are found dirty at check-out. Although we have staff servicing the apartments between stays, dirty kitchen will required extra work from our staff which will also delay next customers' check-in.

Keys (locking keys into apartment, loss or damage of keys/locks):
once you have received the keys and up to we have received the keys from guests, responsibility of looking after the keys for the apartment is entirely upon guests. We cannot be responsible for loss of keys or if keys are locked into the apartment. Please note: in the event of keys being forgotten into the apartment, when our staff has to offer services in order to allow guests access into the apartment and gain possession of keys there is a service charge of Euro 15 which will be taken off from damage sureties deposit. If keys are lost or keys/locks are damaged the service charge is Euro 100 plus any charge to fix the damage to the the lock and replace keys.

Pets:
In the apartment no pets have been permitted.

Responsibility:
We cannot accept responsibility for any noise or other problem caused by neighbours. The hirer is responsible for the condition of the property and its entire contents during the hire period, fair wear and tear excepted. The hirer will make good any damage or loss and leave the property and contents in clean and tidy condition. The person held to be responsible for the hiring party will be the person who completed the booking form. If landlord is prevented, because of circumstances out with his control, (e.g. fire damage, drought or the interruption of utility supplies), from putting his property at the disposal of the hirer, the hire charge shall be refunded in full but the hirer shall have no further claim against the owner.

Complaints:
It is important to the property owner that clients enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, any problem with the property should be reported promptly to landlord during your stay at the apartment by phone so that the opportunity to verify and rectify the problem is given. This is essential to avoid disputes which are difficult to verify if reported after the holiday has terminated. We cannot accept responsibility for any complaint which has not been reported promptly, in order to be rectified, and by these terms. No refunds will be made following guest dissatisfaction with any apartment, or for problem which have not being reported promptly during guest's stay at the apartment. Landlord have taken every care to ensure the accuracy of property descriptions and all information is given in good faith and believed correct at the time of going to press, but he cannot be held responsible for changes beyond their control, injury or accident caused to the hirer.